Privacy Policy

This Privacy Policy explains how MOON COMPUTERING ENTERPRISE (001755509-K), operating 3Warranty (“we”, “us”, “our”), collects, uses, stores, discloses, and protects personal data in connection with our website, software platform, warranty lookup tools, invoicing, repair tracking features, and related services.

1. Personal data we collect

Depending on how you use our services, we may collect and process personal data such as:

• Name, business name, and job title
• Email address and phone number
• Billing and payment-related details
• Account login details and profile information
• Customer record information entered into the system by account holders
• Device and repair-related details, such as model, IMEI/serial number, invoice number, repair status, warranty dates, and uploaded images/files
• Technical data such as IP address, browser type, device information, cookies, logs, and approximate usage analytics
• Support requests, contact form submissions, and communications with us

2. How we collect personal data

We may collect personal data:

• Directly from you when you register, contact us, request support, or submit forms
• From your use of our website and platform
• From information uploaded or entered into the system by authorised users
• From service providers that help us operate the platform, process payments, send emails, host infrastructure, or secure the service

3. Why we use personal data

We use personal data for purposes including:

• Creating and managing accounts
• Providing warranty management, repair tracking, invoicing, and lookup services
• Sending service-related notifications, password resets, and account emails
• Processing subscriptions, invoices, and payments
• Responding to inquiries, support requests, and troubleshooting issues
• Improving our platform, performance, reliability, and security
• Preventing fraud, abuse, unauthorised access, and other misuse
• Complying with legal obligations and lawful requests
• Sending updates or promotional messages where permitted by law and subject to your choices

4. Mandatory information

Some personal data is required for us to provide the service. If you do not provide certain mandatory information, we may be unable to create your account, provide support, process transactions, or deliver parts of the service properly.

5. Disclosure of personal data

We may disclose personal data to the following classes of third parties where necessary:

• Hosting, cloud, infrastructure, and security providers
• Email delivery and communication providers
• Payment processors, banks, and billing service providers
• Technical support, maintenance, analytics, and software vendors
• Professional advisers such as auditors, lawyers, and accountants
• Regulators, law enforcement, courts, or government authorities where required
• Business partners or contractors acting on our instructions and subject to confidentiality/security controls

We do not sell personal data as a standalone product.

6. Cross-border transfers

Some service providers may process data outside Malaysia. Where applicable, we take reasonable steps to ensure appropriate contractual, organisational, or security safeguards are in place for such transfers.

7. Data security

We use reasonable administrative, technical, and physical safeguards to help protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or storage system is guaranteed to be completely secure.

8. Data retention

We retain personal data only for as long as reasonably necessary for business, contractual, legal, accounting, security, backup, or dispute-resolution purposes. When no longer required, we may delete, anonymise, or securely archive it.

9. Cookies and usage data

We may use cookies, session storage, server logs, and similar technologies to keep you signed in, improve site functionality, understand usage trends, prevent abuse, and enhance performance. You may control cookies through your browser settings, though some features may not function properly.

10. Your rights

Subject to applicable law, you may request to:

• Access personal data we hold about you
• Correct inaccurate, incomplete, misleading, or outdated data
• Withdraw consent where processing is based on consent
• Limit or object to certain processing in appropriate circumstances
• Ask questions about how your data is handled

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

11. Marketing choices

If we send promotional communications, you may opt out at any time by using the unsubscribe method in the message or by contacting us directly.

12. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

13. Children

Our services are intended for business and general commercial use and are not directed to children. Please do not submit children’s personal data unless you are authorised and it is strictly necessary.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15. Contact us

If you have questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact:

MOON COMPUTERING ENTERPRISE (001755509-K)
07-06 , 7th floor , berjaya times square , jalan imbi , 55100 kuala lumpur
Email: hello@3warranty.com
Phone: +60166143597
Website: https://3warranty.com