Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, platform, software, and related services operated by MOON COMPUTERING ENTERPRISE (001755509-K) under the brand 3Warranty (“we”, “us”, “our”). By accessing or using the service, you agree to these Terms.

1. Eligibility and account use

• You must provide accurate information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for activities carried out through your account.
• You must notify us promptly if you suspect unauthorised access.

2. Our service

3Warranty provides tools and features that may include warranty management, invoicing, repair tracking, customer record handling, public lookup pages, communications, and related business workflow functions.

3. Acceptable use

You agree not to:

• Use the service for unlawful, fraudulent, deceptive, or abusive purposes
• Upload malware, malicious code, or harmful content
• Attempt unauthorised access, probing, scraping, reverse engineering, or interference with the service
• Use the service to store or transmit content you do not have the right to use
• Impersonate any person or entity or misrepresent your identity
• Use the service in a way that violates privacy, consumer, advertising, or intellectual property laws

4. Customer data

You retain responsibility for the data you or your authorised users upload, enter, or manage through the service, including warranty records, invoices, customer contact details, device information, and uploaded files.

• You must have the right and legal basis to collect and use that data.
• You are responsible for providing notices or obtaining consents where required.
• You must not upload unlawful, infringing, or harmful content.

5. Availability and changes

We may improve, modify, suspend, or discontinue any part of the service from time to time. We do not guarantee uninterrupted or error-free availability.

6. Fees, billing, and trials

Paid plans, trial periods, promotional offers, and package features are subject to the pricing and terms displayed on our website or otherwise agreed in writing.

• Fees, if any, must be paid when due.
• Trial, free, or promotional offers may be changed, limited, or withdrawn.
• Unless stated otherwise, fees already paid are non-refundable.

If you offer a 30-day free trial or money-back policy, add the exact conditions here.

7. Suspension and termination

We may suspend or terminate access if you breach these Terms, create risk to the service, fail to pay applicable fees, or use the service in a way that is unlawful or harmful.

You may stop using the service at any time. Termination does not affect rights or obligations that arose before termination.

8. Intellectual property

The service, including its software, design, branding, text, graphics, and functionality, belongs to us or our licensors and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes in accordance with these Terms.

9. Third-party services

The service may integrate with or depend on third-party services such as hosting providers, email providers, analytics tools, payment processors, or authentication providers. We are not responsible for third-party services beyond our reasonable control.

10. Disclaimer

The service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee that the service will be uninterrupted, error-free, or suitable for every business need.

11. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to the use of the service.

To the extent permitted by law, our total aggregate liability for claims relating to the service will not exceed the amount you paid us for the service during the 12 months before the event giving rise to the claim, or RM100 if no fees were paid.

12. Indemnity

You agree to defend, indemnify, and hold harmless MOON COMPUTERING ENTERPRISE (001755509-K) and its personnel from claims, losses, liabilities, and expenses arising from your use of the service, your data, or your breach of these Terms.

13. Privacy

Your use of the service is also subject to our Privacy Policy.

14. Governing law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

15. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the service after an update means you accept the revised Terms.

16. Contact details

MOON COMPUTERING ENTERPRISE (001755509-K)
07-06 , 7th floor , berjaya times square , jalan imbi , 55100 kuala lumpur
Email: hello@3warranty.com
Phone: +60166143597
Website: https://3warranty.com